Plan your evolution

Communicating with stakeholders should be like eating seedless grapes

I didn’t realize until I sampled one that I accidentally bought seeded grapes at the grocery store. I warned my 7-year-old that his grapes had seeds and he shot me a look like I poisoned his food. It seemed a bit extreme until I realized that he has grown up in a world of convenience […]

  • Megan Wilmoth,
  • September 23, 2015

Fancy surveys don’t help if you aren’t asking the right questions

There is a restaurant where I live that slips your check into a fancy journal so you can write comments while you pay the tab. It’s a clever marketing trick but not a great way to generate authentic feedback on what could be improved upon. There is something about being handed the nicely bound journal […]

  • Megan Wilmoth,
  • November 3, 2013