If you’ve sat on a committee, you’ve probably noticed that sometimes they have a hard time figuring out where they fit into the world. It is a misconception that they struggle because they lack a clear purpose. In our experience, they often have a decent purpose or mission but get confused about what type of […]

There is a restaurant where I live that slips your check into a fancy journal so you can write comments while you pay the tab. It’s a clever marketing trick but not a great way to generate authentic feedback on what could be improved upon. There is something about being handed the nicely bound journal […]